FAQ:

Q1: If I buy security products online, are your devices brand new?

Answer: Yes, all the security products to be sent in Brand-New Status. We are authorized parnter of ZKTeco and UNI-T brand. All devices related to ZKTeco and UNI-T are original brand new.

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Q2. What do I do if I have received a faulty product?

ย Answer: Contact us at [email protected] or whatsapp 0086.185.7662.7199 or online chat, providing photos and proof of purchase, and our team would love to assist further.

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Q3. Do you ship internationally?

ย Answer: Yes, we ship worldwide to lots of countries where express and E-post can reach. If you want fast arrival, choose Express.ย 

 

Q4: How long does it take to process an order?

ย Answer: If you place an order on a weekend, your order should be processed the following business day. Please note this can take longer during sale or busy periods. We recommend allowing 2-4 business days from placing your order.

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Q5: How can I track my order?

ย Answer: When your order is dispatched, weโ€™ll send you an email to let you know or you can find the tracking info on your account. Youโ€™ll receive another email shortly after with your tracking information which you can use to follow your parcelโ€™s journey. For most E-post packages, 17track is recommended to track your packages.

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Q6: What Payments do you accept?

ย Answer: By default, our eshop accept payment from Paypal online. West Union, Money Gram and T/T are also accepted. Please consult with us at [email protected] for further arrangement.

 

Q7: If I want to buy security products at wholesaler prices for more qty, where can I proceed order?

ย Answer: Welcome business cooperation from wholesalers. Please send inquiry to [email protected].