30 Day Guarantee
iSecus concentrates on offering the best selling, highest quality smart security products in the business. We know that there are many different companies you could purchase from. If you choose our company, you will be assured of a happy and reliable purchase with us. We have confidence in the stable quality and good performance of our products. Therefore, we are able to offer our customers a 30 Day Risk Free Guarantee.
30 Day Return Policy
Our customers are very important to us. If you are not satisfied on the item purchased, you may return it to us within 30 days from the day your order is received (see details below). We will give you the choice of exchanging your returned items for other merchandise, crediting your account towards future purchases, or refunding your credit card.
The only cost you need to undertake is the returning shipping fees. Below are the conditions for a refund.
If you wish to return your order, please send us an email. Please ensure that you have read the following before emailing us:
• Merchandise must be returned in the original packaging.
• All original packaging and color boxes must be included.
• The customer is responsible for all shipping charges.
• We are not responsible for the package until it arrives at our warehouse. For this reason, we highly recommend that you purchase insurance for your package and have a tracking number before you ship it back to us.
If you place an order with us and decide to cancel it while it is in route to you, you will be responsible for all shipping fee’s. Once a package has been shipped it is subject to shipping fees both to and from your location. Canceled orders are also subject to a 15% restocking fee. If you have any questions please feel free to contact us before sending back your merchandise.